WHO WE ARE
Circa is a wholesale brand focused on creating special statement pieces for designers and boutiques. Our pieces are designed by us and distinguished by the use of unusual materials, unexpected proportions and thoughtful design
ABOUT OUR PRODUCTS
Circa’s products are handmade using complex materials. They are not mass produced. Variation between products should be expected. If you have any questions, please give us a call so we can chat before you can place an order.
A physical sample of the material used in a piece is the best way to gain an accurate representation of an item. We stock sample swatches of all our finishes, and in order to provide the utmost accuracy for your pre-purchase review, we are happy to provide sample swatches for color match inquiries upon request, or let us know if you want to see a particular piece. Please reach out to our customer service team with any questions or requests regarding color or finish.
HOW TO ORDER
Circa sells only to the trade. Want to place an order? Give us a call at 0410944933, send an email to info@Circafinefurnishings.com . First we’ll need you to complete an account registration. Applications are usually approved within three working days or less. Once approved, you can move forward with placing an order.
At the time an order is placed, you will receive a sales order with availability and back order dates. For all customers, we require full payment for the order prior to shipment. It is the customer’s responsibility to review the sales order and the information contained in it. If you have any questions about your order, or want to change it, please contact us by phone or email, within 24 hours of receiving the order confirmation. We will be glad to help you with any questions you have!
If we have not received any notification of changes within this 24-hour period, we will consider the order accepted and proceed with the shipment. If the order is to be cancelled, we must receive written notification. In-stock goods will ship within 3 business days of payment receipt. Should back order dates change we will do our best to notify you. Otherwise, we will ship without notice when back ordered items become available.
Stocking Retailers: We have a $1000 opening order minimum for retail locations (stores/showrooms). Any order under the minimum will be accepted at Designer pricing. Order under $500 are subject to a handling surcharge.
Non-Stocking Designers: There is no minimum order for designers. All orders under $500 will be subject to a handling surcharge.
We are open to custom orders. Custom orders are subject to an overhead and small-run surcharge.
RESTOCKING FEES & RETURNS
A 25% restocking fee, in addition to shipping costs, will be charged for refused orders.
All returns must be authorised by us with a Return Authorisation Number. Unauthorised returns will not be accepted. All returns will be subject to a 25% restocking fee, plus the charge for freight both ways. It is the customer’s responsibility to pack items appropriately for return. Customers will not be given credit for authorised returns that arrive with damage due to poor packaging.
if the return is a shipping error on our part, or the result of a manufacturing defect, we will replace the item at no additional cost to you.
Cancelled orders that have already been packed are subject to a 25% restocking fee.
Your products leave our facility with no damage and with the packaging in good condition. Upon receipt of your order, please open all shipments immediately for inspection and note any damage, shortages or overages on delivery receipt. You will be required to sign for the shipment at the time of delivery. Your signature confirms that your product arrived in good condition. If you are not the person that will be receiving the shipment, please give instructions to the person in charge of receiving the order to comply with our requirements (warehouse, commercial receiver, client, etc.)
Do not refuse shipment even if damage is suspected. Instead, please note the damage on the delivery receipt. Please take photographs, save all packaging, and report any damage within 5 business days of receipt. Any damage not noted on the delivery receipt or failure to comply with our conditions may cause additional charges for returns or replacements. If concealed damage is discovered, we must be notified within 5 days of receipt, so that we may file a claim with our freight carrier. We will deny any claim if not notified within 5 days of receipt of merchandise. For our complete T&C, please visit www.circafinefurnishings.com
Depending upon the size and composition of your order, we may use an appropriate carrier. Shipping rate are 8% for Zone 1, 12% for Zone 2, and 14% for Zone 3.
Shipping rates are subject to change during the year and will be confirmed when your order is placed. Your order may be delivered in several shipments; this will not affect your shipping costs.
Alternatively, we can deliver the order to your carrier within Melbourne metropolitan area free of charge. A complementary delivery also applied for addresses in Melbourne metropolitan area.
Zone 1: VIC | Zone 2: NSW, ACT, SA, QLD | Zone 3: WA, NT, TAS
Circa is happy to allow online retailers to sell our products. However, to protect our retail partners, we require that online retailers stock all products they wish to sell. We cannot sell to online retailers who do not stock products.
Circa’s products are perfectly suited to both large and small scale hospitality projects. We are happy to discuss applications for specific pieces and custom capabilities. Please email us at info@Circafinefurnishings.com or call us at 0410944933.
Get to know us better at www.Circafinefurnishings.com where you’ll find:
- Photographs, sizes, finishes, and copy of all our products
- Printable “Tear Sheets” for all of our products
- Terms & conditions
- Account application form
- Upcoming trade show participation
- Press and blog coverage